Terms of Use
1. Acceptance of Terms
Welcome to Platinum Carers Ltd. By accessing our website, booking our domiciliary care services, or interacting with our digital platforms, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please refrain from using our website or services.
2. About Our Services
Platinum Carers Ltd is a family-owned, care-at-home provider registered with the Care Inspectorate, delivering tailored personal care, domestic support, meal preparation, medication support, and specialized live-in care across Glasgow. All services are subject to an initial care needs assessment and a formal care agreement.
3. Website Use and Intellectual Property
- Ownership: All content, logos (including the Platinum Carers brand and heart-pulse icon), text, graphics, and images displayed on this website are the property of Platinum Carers Ltd and are protected by UK and international intellectual property laws.
- Permitted Use: You may view, download, and print pages from the website for your personal, non-commercial use regarding inquiries about our care services.
- Restrictions: You must not copy, reproduce, republish, download, post, broadcast, or transmit any content from this site for commercial purposes without prior written consent from Platinum Carers Ltd.
4. User Conduct and Responsibilities
When using our website or communicating with our team, you agree:
- Not to use the site in any way that breaches any applicable local, national, or international law or regulation.
- Not to transmit any unsolid or unauthorized advertising (spam) via our contact forms.
- Not to attempt to gain unauthorized access to our server, database, or digital care management systems (including Google Drive cloud facilities).
5. Care Service Bookings and Contracts
- Assessments: Before any care package commences, a free in-home or virtual care assessment must be completed by our Registered Manager to determine individual needs, risks, and desired outcomes.
- Agreements: Specific terms regarding billing rates (e.g., standard hourly rates starting at £25.00), visit scheduling, and customized care plans will be outlined in a separate, formal Care Agreement prior to service delivery.
- Payments: Invoices are issued in arrears on standard 30-day payment terms, and payments are managed via BACS or agreed local authority funding streams.
6. Limitation of Liability
- Website Availability: We strive to ensure our website is available 24/7, but we do not guarantee uninterrupted access and will not be liable if the site is temporarily unavailable due to technical issues or maintenance.
- External Links: Our website may contain links to third-party websites (such as the Care Inspectorate, SPSO, or local health authorities). We assume no responsibility for the content, privacy policies, or practices of any third-party sites.
7. Privacy and Data Protection
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, process, and secure your personal and special category health data under the UK GDPR and Data Protection Act 2018.
8. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Scotland. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Scotland.
9. Contact Information
If you have any questions, concerns, or inquiries regarding these Terms of Use, please contact our management team:
- Registered Office: 41 Morrison Street, Glasgow, Scotland, G5 8LB
- Email: headoffice@platinum-carers.com
- Telephone: 01234 567 890 / 0141 287 0555